Frequently Asked Questions (FAQs)

Store: OnTrik
Email: Contact@ontrik.com

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1. What types of products do you offer?

We specialize in high-quality electric bikes, accessories, and gear designed for performance, comfort, and safety.

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2. How long does shipping take?

• Processing Time: 1–2 business days

• Delivery Time: 4–6 business days (within the U.S.)
  Once shipped, you’ll receive an email with your tracking number.

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3. Can I return my order?

Yes! You can return your item within 30 days of receiving it, as long as it’s:

• Unused and in its original condition

• In its original packaging
  For more details, see our Return & Refund Policy.

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4. Do your products come with a warranty?

Yes, we provide a 12-month limited warranty on most of our products, covering manufacturing defects and key components.
For warranty claims, please contact us at Contact@ontrik.com.

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5. Do you ship internationally?

Currently, we ship within the United States only. International shipping options may be added in the future.

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6. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link to monitor your package in real time.

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7. What payment methods do you accept?

We accept secure payment methods, including:

• Credit & Debit Cards

• PayPal

• Shopify Payments

• Other popular options displayed at checkout

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8. How can I contact customer support?

You can reach our support team by emailing Contact@ontrik.com.
We usually respond within 24–48 business hours.